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Customer Service Associate

Responsibilities:

Store Performance

  • Role model company values.
  • Assist store in meetingor exceeding salesobjectives.
  • Assist store in meeting or exceeding credit card acquisition goals.

Customer Service

  • Provide exceptional customer service.
  • Run registers/POS terminals and checkout processes.

Operational Standards

  • Provide a clean and well-maintained store.
  • Maintain a safe and secure work area.
  • Ensure merchandise and store standards are followed.
  • Look for ways to proactively assist fellow team members.
  • Package online orders (Ship from Stores).
  • Follow Company policies and procedures to control inventory.
  • Receive and check in merchandise.
  • Assist in minimizing loss of company assets.
  • Perform all other tasks as assigned by a manager.

Qualifications

Education and Experience

  • High school graduate or equivalent (GED) preferred. Basic literacy and numerical skills: demonstrated abilities to read, write, and count. Prior retail or customer service experience. 1-year applicable retail/customer service work experience is a plus.

Physical Requirements

  • Moderate physical effort required. Standing and walking will constitute 95% of a work shift. Stooping and lifting various merchandise contents of up to 30 lbs. on an as needed basis. Ability to identify colors.

Technical Skills

  • Demonstrated expertise in merchandising skills, numeric reasoning to include proficiency in: adding, subtracting, multiplying, dividing, and calculating percentages. Computer knowledge and experience in a Microsoft Suite environment for email and to navigate the internet.

Behavioral Attributes

  • Demonstrated ability to effectively communicate verbally. Should exhibit a strong customer centered focus and interest in working with people. Willingness to interact and cooperate in working with others. Detail oriented. Takes initiative, follows-through and completes tasks. Ability to work a flexible work schedule, including some nights and weekends.


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