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Automotive Express Service Advisor



20435 Chartwell Center Drive, Cornelius, NC 28031


AUTOMOTIVE EXPRESS SERVICE ADVISOR



Competitive Pay Plan!
Experience preferred


Please Apply Online today and Upload your Resume
Walk-in Applicants are Welcome!


Lake Norman INFINITI is now looking to hire an Express Service Advisor for our expanding Express Lane. We have a fast-growing facility with a high volume of work and are looking to expand our service offerings and expertise. This is a great career opportunity! Auto repair facility or dealership experience is preferred but we are willing to train the right individual.


We are #1 by offering an unbeatable luxury automotive experience to every single customer every single time. #1 ranking based on INFINITI USA sales 2016.



Express Service Advisor - Job Description:


The Express Service Advisor will greet customers when they arrive for service, consult with technicians about necessary services and repairs, and provide customers with information about their vehicle?s current and future needs.


Express Service Advisor - Job Responsibilities:



  • Schedule customers for service appointment

  • Greet customers as they enter the service drive

  • Consult with mechanics about necessary repairs and possible alternatives to expensive work

  • Provide customers with in-depth estimates on aftermarket and OEM (original equipment manufacturer) part options

  • Answer questions about service outcome (consult with technician if necessary)

  • Advise customers about warranty protections and potential cost savings

  • Help customers decide between trading a car and having it repaired

  • Call customers to inform them of changes in service or to let them know their vehicle is ready for pick-up


Express Service Advisor - Job Requirements:



  • Able to work efficiently and multi-task in a fast-paced environment

  • Must be highly motivated and a team player

  • Strong written and oral communication skills are paramount

  • Must have computer/iPad or tablet proficiency

  • High School Diploma or equivalent

  • Valid Driver?s License and clean driving record


Express Service Advisor - Job Benefits:
We provide a positive, professional work environment with the best training in the industry. We believe in employee development through training and advancement from within. Our team members enjoy terrific benefits which include:



  • Competitive Pay Plan

  • Medical, Dental, and Vision Insurance

  • 401(k) Plan!

  • Paid Holidays and Vacations


We are an Equal Opportunity Employer.
All applicants must be able to pass pre-employment testing to include background checks, MVR, drug test, credit report, and
valid driver?s license.



 

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