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Wireless Account Manager

Company Name:
S&B Consulting Group
Develop and execute an account follow up strategy, and support execution of the plan at multiple levels. Stay current and maintain a broad knowledge of wireless service offerings, data solutions, coverage maps, rate plans, complex products and services, and project management skills. Maintain and present a professional image and work environment. Ensure positive interaction and professionalism with internal and external customers on issues. Handle escalated customer issues in the absence of the account executive or other management staff.
Primary Duties:
To actively participate in the customer relationship management of our Retained customers.
To review and audit all monthly retained reports ensuring completeness and accuracy.
To compile summary report, to include recommended Account Modifications, and review with each customer monthly.
Prepare Account Modification document and submit to the wireless carriers each month as needed.
To work with the officer group to ensure that the organizations goals are met.
To develop and maintain quality standards as advised.
To provide reports to the officer group as required.
To provide monthly project status information as required.
To plan, coordinate and process new project work.
Facilitate a communication plan for OWM customers
To monitor the Retained Services performance
General wireless industry knowledge & experience
Project planning, resource management and monitoring experience
Production of detailed written and comprehensive reports
Ability to make assessments and act on own initiative
Excellent verbal, written, presentation and interpersonal skills
Proficient in Microsoft Excel
Ability to handle difficult customers professionally
Ability to use Microsoft Office suite as well as other computer software packages as required

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